⋅⋅ Shipping & Returns ⋅⋅

SHIPPING

We are offering free local contactless delivery for any order valued over $60 within 5km of our Showroom in Cheltenham

 

Please note : Deliveries are currently taking Longer to arrive.if your order has to be posted. Australia post are struggling with the current demand and delays and have increased expected delivery times.

All other orders are shipped via Australia Post using the Parcel Post service.
We offer Free postage for orders over $60
Please allow 1-3 days for us to process your order.
Estimated delivery time within Australia is 3-5 business days.
Or 1-2 business days if you have selected EXPRESS POST.
We also offer FREE PICK UP from our boutique located in Cheltenham, Victoria during certain times of the day.  
If you have not received your package within 7 business days of placing your order please contact us via email kathrynbykathryn@gmail.com with your full name and order details and we will look into your delivery immediately.
Your delivery may take a little longer during busy periods so please be patient. 

 

INTERNATIONAL ORDERS
Please contact via email to discuss international shipping options - kathrynbykathryn@gmail.com

 

RETURNS
If you’re not 100% happy with your purchase we will happily offer you an exchange or store credit within 14 days of purchase. This applies to on online purchases only not showroom sales.
Items must be returned in the original condition - unworn, unwashed, with all original tags still attached.
All items are thoroughly inspected before leaving our boutique. However, in the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately and we will issue a full refund or exchange on receipt of the item back to us at HQ.
All returns exclude postage costs.
If you have any further questions please contact us.
e: kathrynbykathryn@gmail.com